Cancellation policy

🛍️ Purchase Options Cancellation Policy – Emporium De Fragrance

At Emporium De Fragrance, we strive to provide a seamless and satisfying shopping experience. We understand that sometimes plans change, and we're here to help. Below is our cancellation policy for purchases made through our website.

🔄 Order Cancellation

  • Before Shipment: You may cancel your order for any reason within 2 hours of placing it, provided it has not yet been shipped. To cancel, please contact our customer support team immediately. Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
    Subscriptions
    When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
    Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
    Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
    If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
    See our returns policy for more details on returns and refunds.
    Pre-orders
    When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
    You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
    Try before you buy
    When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

  • After Shipment: Once your order has been shipped, it cannot be canceled. However, you may initiate a return upon delivery in accordance with our [Return Policy].

🧾 Subscription or Prepaid Purchase Options

  • Monthly Subscriptions: You may cancel your subscription at any time. Cancellations made before the next billing cycle will not be charged. Any shipments already processed will still be delivered.

  • Prepaid Plans (3, 6, or 12 months): Prepaid plans are non-refundable once the first shipment has been dispatched. You may cancel future renewals at any time.

💳 Refunds

  • Approved cancellations will be refunded to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable once an order has been processed.

⚠️ Exceptions

  • Custom orders, limited-edition bundles, or promotional items may not be eligible for cancellation once confirmed.

  • We reserve the right to decline cancellation requests that violate our terms of service or show signs of misuse.